Frequently Asked Questions
Everything you need to know about your TASER Self-Defense order.
How long does shipping take?
Orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout.
What is your return policy?
We offer a 30-day return policy for all unused and unopened products in their original packaging. Please contact our support team to initiate a return label.
Are your products legal in all states?
While TASER devices are legal in most states, some jurisdictions have specific restrictions or permit requirements. Please check our state-by-state legality guide before purchasing.
Do I need a background check to purchase?
In most states, a background check is not required for purchase; however, some devices require activation via a mobile app which may involve identity verification.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like Apple Pay and Google Pay.
Is there a warranty on my device?
Yes, all TASER Self-Defense devices come with a 1-year limited warranty covering manufacturer defects, and we offer a 'Safe Escape' replacement guarantee if you use your device in self-defense.